Routing failures on Common Runtime, EU region

EU
Apps 2 hours, 49 minutes

Follow-up Report

Activity

  • Resolved

    Starting at 1:06 PM UTC on October 9th , 2024, some customers experienced increased error rates and latencies on customer applications hosted on common runtime in EU Region. Heroku engineers mitigated the impact at 4:36 PM UTC on October 9th , 2024, and continue to monitor.

    Posted 4 months ago, Oct 9, 2024 16:36 UTC

  • Update

    We continue to actively monitor a network event in the Common Runtime in EU region. Some customers may experience elevated latencies or intermittent timeouts with their application requests. Engineers are working to resolve the issues.

    Posted 4 months ago, Oct 9, 2024 15:52 UTC

  • Update

    We continue to actively monitor a network event in the Common Runtime in EU region. Some customers may experience elevated latencies or intermittent timeouts with their application requests. Engineers are working to resolve the issues.

    Posted 4 months ago, Oct 9, 2024 15:19 UTC

  • Update

    We are actively monitoring a network event in the Common Runtime in EU region. Some customers may experience elevated latencies or intermittent timeouts with their application requests. Engineers are working to resolve the issues.

    Posted 4 months ago, Oct 9, 2024 14:40 UTC

  • Issue

    Since 13:06 UTC, some customers using Heroku Common Runtime in the EU Region are experiencing increased error rates and latency on their applications. Engineers are investigating.

    Posted 4 months ago, Oct 9, 2024 13:46 UTC

Current status