On October 8, 2024 from 16:27 Coordinated Universal Time (UTC) to 22:10 UTC, and again on October 9, 2024 from 13:06 UTC to 16:36 UTC, a Distributed Denial of Service (DDoS) caused routing failures in a single partition of Heroku’s Common Runtime infrastructure in the…
Resolved
Starting at 4:27 PM UTC on October 8th , 2024, customers experienced increased error rates and latencies on customer applications hosted on common runtime in EU Region. Heroku engineers investigated and mitigated the impact at 9:52 PM UTC on October 8th , 2024. All application have fully recovered by 10:10 PM UTC.
Update
Starting at 4:27 PM UTC on October 8th , 2024, customers experienced increased error rates and latencies on customer applications hosted on common runtime in EU Region. Heroku engineers investigated and mitigated the impact at 9:52 PM UTC on October 8th , 2024. All application have fully recovered by 10:10 PM UTC.
Update
We are actively monitoring the situation in the EU region, where customers may be experiencing elevated latencies or intermittent timeouts with their application requests. Our team of Engineers is diligently working to address these intermittent failures and resolve them promptly.
Update
Our Engineers are still monitoring the issue. We'll update as we have more details.
Update
Our Engineers are still monitoring the issue. We'll update as we have more details.
Issue
Engineers are investigating potential issues with the Heroku platform.
The incident is affecting users of the EU region in common runtime. We will share an update as we have more information.