Service Disruption on Heroku Essential Tier For EU Zone on July 27-28, 2024 and July 30-31, 2024
Preliminary Root Cause Analysis/Root Cause Analysis Published on August 7th, 2024
We sincerely apologize for any impact this incident may have caused you and your business. At Salesforce, Trust is…
Resolved
This incident is now resolved. Impact start time and end times are 2024-07-30 6:04 AM UTC and 2024-07-30 4:28 PM UTC.
Update
A potential fix has been identified for the issue with essential tier databases in the EU region and our engineers are actively working to implement it.
Issue
An issue has been detected with essential tier databases in the EU region. When attempting to access the database, impacted customers will receive out of memory errors. Our engineers are working to resolve the issue.