Account Reinstatement issues

Apps 7 hours, 25 minutes
Tools 7 hours, 25 minutes

Activity

  • Resolved

    The incident is resolved. The impact start time is September 5, 2023, 20:00 UTC and the end time is September 6, 2023, 03:25 UTC.

    Posted a year ago, Sep 6, 2023 03:25 UTC

  • Retroactive

    We have identified issues with delays in the reinstatement of customer accounts that were suspended due to non-payment. Requests for reinstatements are not being processed even after a valid credit card has been entered for payment since September 5th 20:00 UTC. Our engineers are currently working on resolving them.

    Posted a year ago, Sep 5, 2023 20:00 UTC

Current status