Resolved
The incident is resolved. The impact start time is September 5, 2023, 20:00 UTC and the end time is September 6, 2023, 03:25 UTC.
Retroactive
We have identified issues with delays in the reinstatement of customer accounts that were suspended due to non-payment. Requests for reinstatements are not being processed even after a valid credit card has been entered for payment since September 5th 20:00 UTC. Our engineers are currently working on resolving them.