On May 30, 2023, between 17:44 and 00:55 UTC, some customer applications located in our EU Common Runtime region were unreachable. Attempts to load these applications would return an H10 “No Such App” error. We sincerely apologize for the impact to our customers.
For 7 hou…
Resolved
The incident has been resolved. Common Runtime apps in the EU region are no longer affected by the issue causing elevated rates of H10 or "No such app" errors. The impact time was between 2023-05-30 at 17:26 UTC and 2023-05-31 at 00:51 UTC.
Update
Engineers have identified the issue and are working to deploy a fix.
Update
Our Engineers are still investigating the issue. The errors are isolated to Common Runtime apps and the EU region.
Current impact, apps are currently unreachable/unavailable. Errors received:
We will report back in 30 mins or once we have further updates (whichever will be earlier).
Issue
Customers are seeing elevated H10s and 'No Such App' errors on the Common Runtime, EU region.
Our engineers are actively investigating the scope and root of the issue.