Resolved
The incident is now resolved. The engineers determined that the problem started at 16:17 UTC on October 17th.
Monitoring
The engineers mitigated the problem at 22:05 UTC and monitoring the situation.
Issue
Engineers identified an issue where customers are unable to access the Deploy Hooks add-on from the Dashboard UI starting around 20:43 UTC Oct 17th.
Customers may see the following JSON response when attempting to access Deploy Hooks from the Heroku dashboard:{"message":"Forbidden. Only one session can be opened through add-ons SSO at a time."}
Investigating
Engineers identified an issue where customers are unable to access the Deploy Hooks add-on from the Dashboard UI starting around 20:43 UTC Oct 17th.
Customers may see the following JSON response when attempting to access Deploy Hooks from the Heroku dashboard:{"message":"Forbidden. Only one session can be opened through add-ons SSO at a time."}