Issues with upstream DNS provider

US EU
Apps 5 hours, 59 minutes

Follow-up Report

Activity

  • Resolved

    This incident has been resolved.

    Posted 2 years ago, Aug 24, 2022 03:33 UTC

  • Monitoring

    Our engineers believe that impact has been mitigated, and we are continuously monitoring and verifying connectivity.

    Posted 2 years ago, Aug 24, 2022 02:58 UTC

  • Issue

    Customers are experiencing DNS resolution failures for custom domains and the default domain (*.herokuapp.com) in Common Runtime and Private Spaces across the US and EU regions. Our upstream vendor have applied a fix and our engineers are verifying connectivity.

    Posted 2 years ago, Aug 24, 2022 01:58 UTC

  • Investigating

    Upon further investigation, our engineers found the issue started at 17:54 UTC Aug 23rd. Our engineers are in communication with our upstream DNS provider and are currently working to fix the issue. We will be providing updates on a 1 hour cadence.

    Posted 2 years ago, Aug 24, 2022 00:19 UTC

  • Investigating

    Our Engineers are continuing to investigate this issue.

    We will be providing updates on a 1 hour cadence.

    Posted 2 years ago, Aug 23, 2022 23:19 UTC

  • Investigating

    Our Engineers are continuing to investigate this issue.

    Posted 2 years ago, Aug 23, 2022 22:40 UTC

  • Investigating

    Engineers identified and are investigating an issue with an upstream DNS provider starting around 19:33 UTC Aug 23rd, leading to increased failure of insert/delete/changes to DNS.

    Customers may have seen delays in any DNS actions. This might include creating/deleting apps, or adding/removing custom domains.

    Posted 2 years ago, Aug 23, 2022 21:33 UTC

Current status