Help Ticket Submission Failures

Tools 3 hours, 10 minutes

Activity

  • Resolved

    As of 21:00 UTC, this issue was resolved.

    Posted 3 years ago, Apr 28, 2022 21:00 UTC

  • Retroactive

    Beginning at approximately 17:50 UTC, support tickets filed on the web (via https://help.heroku.com/) failed to be created, upon submission an error page was displayed to the user indicating that the ticket was not accepted. This issue only affected tickets submitted via the web interface.

    Posted 3 years ago, Apr 28, 2022 17:50 UTC

Current status