Resolved
This issue is now resolved.
Monitoring
We have deployed the fix, and are monitoring the situation to ensure the issue has been resolved.
Update
We are still working on a path to full recovery. Metrics may still be delayed/missing and will not be backfilled. This means that customers may see a gap in metrics during the time of this incident.
Update
We are still working to resolve the issue and seeing improvements. We also recommend customers seeing issues with private space apps run heroku ps:stop
which will replace their dynos.
Update
The team has taken action to recover some of the resources, however, some resources remain in impact and are in recovery mode. Our engineers are actively working to resolve the issue.
Issue
We have identified the issue and are actively working on a fix.
Investigating
Our Engineers are working closely for a full path to mitigation but there is no ETA for recovery at this time.
Investigating
Engineers identified an issue with an upstream provider that could affect the Heroku dashboard, Data instances, spinning new dynos. We have also detected routing availability and increased latency in the US region. The majority of the private space and common runtime apps in this region are affected.