Between 2021-10-11 00:00:00 UTC and 2021-10-23 11:23:47 UTC, Heroku Connect customers may have experienced incomplete synchronization of a small percentage of their records between their Salesforce organization and their related Heroku Postgres Database. We re-synchronized the affected records and s…
Resolved
The remediation process for the regions Virginia, Virginia-3, Dublin, Frankfurt, and Tokyo is completed.
The remediation is ongoing for some instances and we are in direct communication for those affected.
This issue is resolved.
Update
The remediation process for the following regions is in progress.
Regions
Virginia Virginia-3 Dublin Frankfurt Tokyo
The next update will be either after six hours or upon the completion of the remediation process itself.
Update
We continue to move through the remediation process for the following regions and more connections should begin to see un-synced records restored.
Regions
The next update will be either after six hours or upon the completion of the remediation process itself.
Update
The remediation process for the Oregon region was completed. We are moving through the remediation process for other regions and more connections should begin to see un-synced records restored.
The next update will be either after two hours or upon the completion of the remediation process itself.
Update
We continue to work on the remediation process for other regions.
The next update will be either after two hours or upon the completion of the remediation process itself.
Update
The remediation process for the Sydney, 2-Dublin, and 2-Virginia regions was completed. We are moving through the remediation process for other regions and more connections should begin to see un-synced records restored.
The next update will be either after two hours or upon the completion of the remediation process itself.
Update
As we move through the remediation process, some instances should begin to see missing records restored.
This process will likely take multiple hours. As such, the next update we post will be posted either after two hours or upon the completion of the remediation process itself.
Update
We have identified all affected instances and are employing mitigation measures to correctively sync any un-synced records.
Issue
We noticed that a few changes to records in Salesforce were not properly synced by Heroku Connect to the respective Heroku Postgres databases. We are working to identify all of the impacted connections and prompt the syncing of this data.