On 09/30/2021 between 14:00:00 UTC and 10/01/21 at 02:00:00 UTC, many of our customers experienced a variety of service degradations across all regions. We sincerely apologize for the negative effects our customers experienced.
Heroku Common Runtime dyno log tailing suffered…
Resolved
The metrics and log streams for 100% of applications are restored. If an application continues to display incorrect or missing metrics, please reach out to Heroku Support.
Update
The metrics and log stream for approximately 95% of the affected applications are restored. Engineering continues to restore the remaining 5% and expects that effort to complete within an hour.
Update
Engineering continues to work on restoring metrics functionality. At the current rate of restoration, we expect to complete the effort within the next hour. We will provide an update in an hour or if new information is available.
Update
Engineering continues to work on restoring metrics functionality. At the current rate of restoration, we expect to complete the effort within the next four hours. We will provide an update in two hours or if new information is available.
Update
Engineering continues to work on restoring metrics functionality.
Update
Engineering has restored functionality to the Heroku Connect Dashboard. Engineering continues to work on restoring metrics functionality.
Update
Engineering has identified a solution to the missing metrics issue and is working on restoring metrics functionality. Missing metrics are not recoverable. Engineering continues to investigate Heroku Connect Dashboard availability. We will update again in an hour or as new information is available to share.
Update
Engineering has determined that the issue regarding expired or invalid certificates is not related to the Heroku platform but the expiry of the Let's Encrypt Root CA X3 on September 30 at 14:01 GMT. Customers should reach out to Heroku Support if they need assistance or feedback on updating their clients or apps to not use the now-expired X3 root.
Update
Engineering is investigating issues with missing metrics, the Heroku Connect dashboard not loading for some users, and some applications having expired or invalid ACM-issued certificates. Heroku data services and Heroku Connect Sync and OData are operating normally.
Update
Engineering is investigating issues with missing metrics, the Heroku Connect dashboard not loading for some users, and some applications having expired or invalid ACM-issued certificates. Heroku data services and Heroku Connect Sync and OData are operating normally.
Update
Engineering is investigating issues with missing metrics, the Heroku Connect dashboard not loading for some users, and some applications having expired or invalid ACM-issued certificates.
Issue
Engineering is continuing to investigate missing metrics.
Investigating
We are still investigating the issues with missing metrics.
Investigating
Engineers are investigating potential issues with the missing metrics.