On September 17 between 5:15 UTC and 7:30 UTC, a subset of our customers experienced failed requests and increased request latencies to their EU Common Runtime applications. We sincerely apologize for the negative effects our customers experienced.
55% of the EU Common Run…
Resolved
This incident is resolved.
Monitoring
Engineers have identified the cause of the issues and mitigated the impact. We are monitoring the situation to fully resolve this incident.
Update
Engineers are actively working on resolving the issue.
You can use the heroku apps:info
CLI command or visit the application settings dashboard to find the region in which your application is running. Applications in the affected region will show Region: eu
.
Update
Engineers have identified the issue for Common Runtime apps in the EU Region and actively working on resolving the issue. The requests to these applications would fail with a timeout.
Issue
Engineers are investigating reported issue with the app access in EU region.
Investigating
Engineers are investigating issues accessing applications on the platform.