Database availability issues

US EU
Data 2 hours, 37 minutes

Activity

  • Resolved

    All the impacted database instances have been fixed. Maintenances that are missed will be rescheduled.

    If you experience anything unusual, please open a support ticket.

    Posted 4 years ago, May 19, 2021 18:12 UTC

  • Update

    We have identified the following customer impact:

    • No impact in terms of connecting as a user
    • pg:info and associated tooling will report service as unavailable until they are fixed
    • Maintenances may have been rescheduled and the corresponding emails will be delayed until we manually resume the processes for impacted databases

    If you are experiencing unexpected errors on the aforementioned databases, they are likely related to this incident.

    Posted 4 years ago, May 19, 2021 16:55 UTC

  • Update

    Engineers are continuing to work towards fixing the affected databases. We will report back in an hour or once the fix is complete (whichever will be earlier).

    Posted 4 years ago, May 19, 2021 16:38 UTC

  • Update

    Engineers have mitigated further impact and are continuing to work towards fixing the affected databases.

    Posted 4 years ago, May 19, 2021 15:45 UTC

  • Issue

    We are seeing a subset of databases being created with invalid credentials after maintenance causing availability issues. Engineers have identified the cause and working on the fix.

    Posted 4 years ago, May 19, 2021 15:35 UTC

Current status