On April 27, 2021, between 13:49 and 17:39 Universal Coordinated Time (UTC), the Salesforce Technology team became aware of an issue that was impacting the ability of customers with multi-factor authentication enabled to log into their Salesforce environments across Commerce Cloud, Marketing Cloud,…
Resolved
This issue is now resolved.
Monitoring
The Heroku MFA service has returned to a healthy state.
Our engineers are continuing to monitor the issue.
Update
Engineers continue to monitor the MFA service and work towards full resolution.
An update will be posted here in 1 hour or sooner if additional information becomes available.
Update
Impact has been mitigated and Heroku MFA error rates have improved. Some users can now authenticate successfully.
Engineers continue their efforts to fully resolve the issue.
An update will be posted here in 1 hour or sooner if additional information becomes available.
Update
Engineers are continuing to work to restore the Heroku MFA service.
In the meantime, new MFA authentications may receive error messages and fail. This affects logins to the Dashboard and CLI.
Users with active sessions or MFA disabled will be unaffected, but unable to manage MFA options.
An update will be posted here in 1 hour or sooner if additional information becomes available.
Update
Engineers are working to restore the Heroku MFA service.
Update
Accounts with Heroku Multi-factor Authentication (MFA) are continuing to see errors when logging into the Dashboard.
Users with active sessions or without MFA are not affected.
Issue
We are investigating login failures on the Heroku Dashboard.
Users may receive error messages when attempting authentication.