On February 25, 2021 between 00:00 UTC and 17:10 UTC, approximately 1% of hobby-tier databases had a change to their connection string which was not provided to the Heroku apps to which they were attached which prevented the apps from connecting to the database. We sincerely apologize for the negati…
Resolved
This incident has been resolved.
Monitoring
A fix has been rolled out and error rates are back to normal. We are performing a verification to mitigate any customer impact and monitoring the situation.
Update
Our engineering team continues its progress rolling out a fix for the resources affected by the connectivity issues. We estimate this will take a few more hours to complete.
If your database is still affected by this, you can bring it back online by rotating the database credentials. To do that, run heroku pg:credentials:rotate
and optionally add --all
flag in case of multiple credentials.
Update
Our engineering team continues to roll out a fix for the resources affected by the connectivity issues. We estimate this may take a few more hours to complete.
Update
Our engineering team continues its progress rolling out a fix for the resources affected by the connectivity issues.
Update
Our engineering team is rolling out a fix for the Postgres connectivity issues. We'll report back in an hour or once the fix is complete (whichever will be earlier).
Update
Engineers continue to work on the issue. We will update at 11:30 UTC or sooner if there are any changes.
Update
Engineers continue to work towards fixing the affected Postgres hobby databases. We'll continue to update hourly.
Update
The team continues to apply and validate a fix for the affected databases. We will update again in an hour or less.
Update
Engineers continue to fix the affected databases. We'll update you again in an hour or sooner with any changes.
Update
Engineers continue to work on resolving the connectivity issues with hobby tier databases. We will update you again in an hour or early if we have an update(whichever will be earlier).
Update
Our Engineers have identified the issue and started working on mitigation efforts.
Issue
We're observing connectivity issues with Hobby tier Databases. Our team is actively investigating the issue.
Investigating
We're investigating connectivity issues with Hobby tier Databases.