Inability to access live logs

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Activity

  • Resolved

    As of 22:40 UTC, access to live logs was restored across both regions.

    Posted 4 years ago, Feb 11, 2021 22:40 UTC

  • Retroactive

    Beginning at approximately 21:40 UTC (4:40 PM Eastern), customers lost the ability to access a real-time tail of logs ( https://devcenter.heroku.com/articles/logging#real-time-tail ) for their apps. Engineers received notification of these failures and immediately began to respond.

    This incident did not affect logs drained to other Log Storage Providers via Logging Add-ons or via an app’s (or Private Space's) configured log drains.

    Posted 4 years ago, Feb 11, 2021 21:40 UTC

Current status