Outage Date: March 25, 2011
Outage Time: 01:05 - 17:34 PDT
Impact: A shared database server failed, affecting a small number of customers.
Root Cause: A disk failure on the shared server occurred, causing unrecoverable corr…
Resolved
All affected databases on the problematic shared database server have been relocated to a new, healthy server. All affected applications are back online at this time. We will post a postmortem on Monday.
Update
We are continuing to restore databases from the most recent backups and bring affected applications back online. This issue is only affecting a small set of applications, less than 0.1% of all Heroku applications.
Update
We are continuing to restore databases from the most recent backups and bring affected applications back online. This issue is only affecting a small set of applications, less than 0.1% of all Heroku applications.
Update
We are continuing to restore databases from the most recent backups and bring affected applications back online. This issue is only affecting a small set of applications, less than 0.1% of all Heroku applications.
Update
We are continuing to restore databases from the most recent backups and bring affected applications back online.
Update
We are continuing to restore databases from the most recent backups and bring affected applications back online.
Update
We are continuing to restore databases from the most recent backups.
Update
We have just been informed by our service provider that one of the disks on the shared database server has suffered an unrecoverable failure. We are now working to restore the affected databases from the most recent backups.
Issue
We don't have any new information to provide. We continue to work to resolve this issue with our service provider and will post new updates periodically.
Update
We are awaiting an update from our service provider and will pass along new information as it arrives. Thanks for your patience.
Issue
We continue to work with our hosting provider in order to restore access to this database server. We have no new information to report at this time.
Update
We continue to work to bring the affected shared database back online. We have no further details to report at this time.
Issue
We are still working to bring this shared database back online. We're sorry for the delay.
Issue
A shared database has failed affecting a small number of applications.