On December 16th, certain customers in the US region saw process terminations (and dyno crashes) due to segmentation faults. We accept full responsibility for downtime arising from this issue and apologize for the significant negative effects our customers experienced.
A rout…
Resolved
This issue is now resolved
Monitoring
We have completed updating our US region and we will continue to monitor for any reoccurrences of Dyno instability.
Update
Our engineers are continuing to update and monitor our US region. If you are experiencing Dyno instability due to segmentation faults, you can use the CLI command heroku restart
, to relocate your Dynos to an updated Dyno host.
Update
We are continuing to update our US region and monitor for any reoccurrences of Dyno instability.
Update
Our engineers have identified the cause of the Dyno segmentation fault errors and are implementing the fix across our US region.
Issue
We are investigating an increase in segmentation fault errors in apps across the US region.